Ordering
Shipping
Every order ships from the United States to a US address. Presale kits ship by Dec 12, 2026; items in stock ship within 1 business day of payment.
Delivery is $9.95 flat within the United States, free on orders of $200 or more. 2-Day ($29.95) and overnight ($49.95) delivery by air are available at checkout, to street addresses in the contiguous United States. Orders are paid by card, Apple Pay or bank through PayRam, or by cryptocurrency (USDC, USDT, Bitcoin and others). See terms.
Presale kits
10-vial kits bought in the kit presale ship by Dec 12, 2026, not the same day. If we cannot ship by that date, we tell you before it passes and you can cancel for a full refund; see terms.
Delivery options
Chosen at checkout. The time is from dispatch, and every option dispatches within 1 business day of payment for items in stock.
| Option | Delivery | Price |
|---|---|---|
| Standard | UPS or FedEx Ground, 1–5 business days | $9.95, free over $200 |
| 2-Day | 2 business days by air | $29.95 |
| Overnight | Next business day by air | $49.95 |
2-Day and Overnight go by air, so they reach street addresses in the contiguous United States only: not PO boxes, Alaska, Hawaii, US territories or APO/FPO addresses, which ship Standard.
Dispatch
Items in stock ship within 1 business day of payment. An order paid on a weekend or a holiday ships on the next business day.
Destinations
Orders ship from the United States to addresses in the United States. We do not ship outside the United States, so no order crosses a border or clears customs. The shipping by state pages give the cutoff in each state’s local time.
Temperature in transit
Lyophilized material ships at ambient temperature and is stable through the shipping interval. What matters is what happens after delivery, which is covered on the storage and handling page.
Damage and discrepancies
We inspect all vials before shipping. Report a broken vial or a quantity discrepancy with the order number within 10 business days of delivery. Replacement ships on the next business day after the report is acknowledged.
The condition of the freeze-dried cake is not a reason for a replacement: a cake that has cracked or broken up in transit is not damage. See the refund and replacement policy.